Human Resources
Course Description
The program aims at imparting knowledge and skills to enable
learners perform human resources tasks competently within the
accommodation and hospitality industry.
Purpose and Rationale of the Qualification
This qualification has been developed for people in the accommodation and
hospitality industry or intending to get entry into hospitality industry. It
brings together elements of human resource skills. This qualification is
applicable to all sectors, from small restaurants to large-scale hotels
and restaurants.
Course Duration
The Course duration is 1 year and is broken down into 1109 hours in total.
|
THEORY |
PRACTICAL |
TOTAL |
| Core |
260 |
208 |
468 |
| Fundamental |
625 |
16 |
641 |
| TOTAL |
885 |
224 |
1109 |
Exit Level Outcomes
On completion of this qualification, the learner will be able to:
- Coordinate staff recruitment process
- Assist with staff selection
- Coordinate staff induction
- Provide basic advice and assistance on human resources (HR) matters and policies
- Provide support in HR training and programme delivery
- Monitor staff attendance and performance
- Maintain staff records
- Deal with customers
- Communicate verbally
- Maintain effective working relationships with other members of staff
- Perform basic calculations
- Prepare written communications
- Describe layout, services and facilities of the organisation
- Describe the Sectors of the Hospitality, travel & Tourism Industries