Front Office Services
Course Description
The program prepares the learner in specialist competencies
for front office occupations within the accommodation and hospitality industry.
Purpose and Rationale of the Qualification
This qualification has been developed for people in the front
office operations part of hospitality industry. It brings together
elements of front office operations service skills.
The primary purpose of the qualification is to provide qualifying learners
with the appropriate knowledge, skills and attitudes necessary for front
office occupations in the accommodation and hospitality industry.
The qualification will enable graduates from this program to get employment
in the front office of hospitality industry and function as a productive team member
Course Duration
The Course duration is 1 year and is broken down into 981 hours in total.
|
THEORY |
PRACTICAL |
TOTAL |
| Core |
200 |
140 |
340 |
| Fundamental |
625 |
16 |
641 |
| TOTAL |
805 |
156 |
981 |
Course Duration
On completion of this qualification, the learner will be able to:
- Utilize product information
- Process reservations
- Process guest arrivals
- Manage telephone calls
- Provide wake-up calls
- Provide guest services
- Provide valet services
- Process financial transactions
- Process guest departures
- Provide night audit services
- Identify and solve problems in which responses display that responsible decisions using critical and creative thinking have been made
- Work effectively with others as a member of a team, group, organization and community
- Organize and manage oneself and ones activities responsibly and effectively
- Demonstrate an understanding of the world as a set of related systems by recognising that the problem solving context does not exist in isolation
- Develop entrepreneurial opportunities
- Communicate effectively using visual, mathematical and language skills in the modes of oral and/or written persuasion
- Use technology effectively and responsibly