Accommodation Services
Course Description
This course is design for people working in, or preparing to work in a wide variety of
business sectors related to hotel, hospitality, leisure, and tourism and care occupations.
People not currently employed but seeking employment will also find the program of value,
as the program will address housekeeping basic concepts which do not require any industry
background. The program is most suitable for people wishing to broaden their range of
skills in providing services to guests and clients.
Purpose and Rationale of the Qualification
The course aims to impart skills and knowledge on the hotel and
accommodation services sector, particularly in the area of accommodation
services, such as servicing guestrooms, linen administration, guest supplies
and up-keep of public areas. Participants will also be equipped with skills
in providing excellent customer service so that they can deliver with a winning edge.
The course brings together skills necessary for providing professional accommodation services
in all sectors, small, medium and large-scale hotels including guest houses and holiday apartments.
Course Duration
The Course duration is 1 year and is broken down into 801 hours in total.
|
THEORY |
PRACTICAL |
TOTAL |
| Core |
100 |
60 |
160 |
| Fundamental |
625 |
16 |
641 |
| TOTAL |
725 |
76 |
801 |
Exit Level Outcomes
On completion of this qualification, the learner will be able to:
- Provide housekeeping information to guests
- Maintain safe and secure environment
- Prepare for work
- Perform turn-down service
- Perform linen and laundry services
- Interact with guests
- Perform closing tasks
- Provide safety and security for guests
- Work safely
- Service guest rooms
- Carry out thorough cleaning
- Service public areas
- Maintain service in linen and uniform rooms